We take your privacy seriously

We abide by the UK and EU rules on data protection

Here at XLN your privacy and the protection of your personal and business data is of paramount importance. Please read the following privacy policy to learn more about our position concerning the safeguarding of your personal information and the measures we take to protect it.

Personal data

XLN Telecom Limited is the data controller for the purposes of the Data Protection Act 1998.

We maintain the latest encryption technology to ensure the safety of your personal information. Your information, including your contact details, company details, telephone lines, select services and direct debit details, is used strictly for internal purposes.

We collect customer details when you sign up for our service. This information is used to process your application for our telecoms and related services and to contact you should there be a problem with your application or service.

Third parties

We value your privacy and understand that you don't want your details sold to third parties. We will not sell, trade or rent in any form your information to a third party. We will only provide your information to a third party (e.g. BT Openreach) when it is necessary to provision your service.

Cookies

A "cookie" is a text file which is allocated by our server to your computer or mobile device (e.g. mobile phones, tabs, etc) when you visit our website. If you want to know more about cookies please go to www.allaboutcookies.org which explains how cookies work and how you can manage their use. We use cookies to collect information from visitors to our websites and registered customers. These help us understand volumes of visitors looking at particular web pages and advertisements to help us determine how frequently particular pages are visited and to determine the most popular areas of our web site. Cookies may also allow us to make our web site more stable so that we can give you a better and more user friendly experience when you return to our web site, for example, allowing us to save your password so that you do not have to re-enter it every time you visit our web site. We do not use cookies to record other information on individuals.

Other companies offering and advertising their products or services on our website may also download cookies on to your computer or mobile device. These companies will have their own privacy policies which will govern they way they use their cookies. XLN accepts no responsibility or liability for these sites.

You can decide to remove all types of cookies from your computer or mobile device. However, this could have a negative effect on our website services. If you access the “advanced preferences” in your browser, your browser will most likely let you choose whether to accept or block cookies or to be notified and asked to accept cookies. For removing the "Remember me" cookie on the www.xlntelecom.co.uk/myaccount just untick the box when you sign in.

Consent

By using our web-site, you consent to the collection and use of this information. Should we decide to change our privacy policy in any way, we will post such changes to this page so that you are aware of the information we collect, our use of it, and the circumstance under which we would disclose it.

Unsubscribe

We will occasionally notify you about important changes to our site, new services and special offers we think you might appreciate. If you would prefer not to receive this information, please click here to unsubscribe.

Access to Information and Contact

The Data Protection Act 1998 gives you the right to access information held about you which can be exercised in accordance with that Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Please address any questions, comments and requests regarding our data processing practices to Data Controller at XLN Telecom Ltd. First Floor, Millbank Tower, 21-24 Millbank, London SW1P 4QP .