Here to help

You are our top priority and we are here to help

This page contains answers to questions XLN customers commonly ask. The service section lists all FAQ categories, if your questions is about billing,faults etc. you can use the filtering tab above.If the answer to your question is not here, then please email


Before you call broadband technical support there are five easy checks you can make.Try:

Broadband support check list

1. Unplugging the router from the mains, leaving a minimum of 30 seconds before plugging it back in.
2. Restarting your PC, laptop, tablet, smartphone or any other device you are connecting.
3. Changing the broadband micro filter (if you have an XLN router you were sent a spare).
4. Swapping the ADSL cable and/or Ethernet cable if used.
5. Disconnecting anything else attached to the telephone line such as card and fax machines.

Technical support

P: 0808 178 5200

Customer Service

P: 0344 880 7777


Sales contact

P: 0800 085 3152

Monday to Friday
between 08:30 to 19:00

between 10:00 to 14:00

General queries


A: XLN Telecom Ltd. First Floor, Millbank Tower, 21-24 Millbank, London SW1P 4QP