Quality of service

Committed to supporting small businesses

What can we do for you?

XLN is proud to provide the best possible service to all our small business customers. Which is why you’ll find our call centres in the UK. Staffed by a team who really know what they are talking about. And what you are talking about.

Our experienced service agents are trained in all aspects of the business so you don’t get passed around departments. We also ensure that customer emails are answered within 24 hours maximum. All this adds up to XLN being regularly recognised for customer focus.

A big network for small business

When it comes to our network, you’ll find only the highest quality - and all managed by the BT OpenreachTM network and engineers. But don’t take our word for it, see what our customers have to say.

" service is great; we have faster speeds and unlimited service for less money "
Murat Gecman, MG Fit in Fitness


We operate on one of the largest networks in the UK.

You can rely on us. Take advantage of one of the largest next generation broadband and phone networks in the UK, offering the same maximum speed and performance as you’ll find anywhere else .


When you need a helping hand, we’re here to help 24/7. What’s more, you won’t get lost in the system or ever have to speak to a robot, just our friendly UK-based experts.