Broadband customers have had less to complain about recently, with the number of complaints made about internet service providers (ISPs) falling during the first half of the year.
The number of ISP complaints received by advisory service Consumer Direct was 6,256 between January and June 2009, representing a drop of 16.18 per cent compared with the [...] CONTINUE
The cost of broadband has fallen 37 percent over the last 3 years, but just 10 percent of users switched to a better deal in 2008, according to research from BroadbandChoices.co.uk.
The company believes that consumers could save over £230 by choosing the right package, but said that broadband bills had been “overlooked in the rush [...] CONTINUE
Eight out of eleven of the country’s largest ISPs scored 50% or less for customer satisfaction in a survey conducted by Thinkbroadband.com.
O2 topped the rankings of large ISPs, scoring 79% for customer satisfaction and 72% for reliability.
Orange came bottom pile, with a customer satisfaction score of only 33%. Tiscali, Pipex, AOL and TalkTalk all failed [...] CONTINUE
CarphoneWarehouse has launched an attack Ofcom, who have proposed to let BT raise the amount it charges broadband providers to rent capacity on its local network of copper wires.
Carphone Warehouse may have to raise prices if Ofcom approves a planned increase of up to 11% next month, followed by a further 22% over the next [...] CONTINUE
Just 25 per cent of British people have a high level of trust in their Internet Service Providers (ISPs), according to the results of ISPreview.co.uk’s latest monthly survey.
The survey also revealed that 44% have a lower level of trust now than they did a year ago, while just 9% had a higher trust of their [...] CONTINUE
ISP Pipex has been reprimanded by broadband regulator Ofcom for failing to provide Migration Authorisation Codess (MAC) to consumers who wish to leave the provider.
The warning follows a series of incidents where Pipex has failed to comply with Ofcom rules on switching, which state that all ISPs must provide consumers with the code within 5 [...] CONTINUE
