BT has been named as offering the worst customer service of any UK company.
The study of 5,000 people revealed the telecoms giant are nearly twice as bad at dealing with issues and complaints than second place British Gas.
Sky were third, followed by Virgin Media and Vodafone. Other corporate giants who fared badly were HSBC, AOL, [...] CONTINUE
From September, customers wanting to complain about broadband will have less time to wait before approaching regulators.
Currently, ISPs have a period of 12 weeks after a customer complains to sort out any problems. If the matter remains unresolved, homeowners can then elevate the complaint to a regulatory organisation such as Otelo.
Telecoms watchdog Ofcom has decided [...] CONTINUE
Even the best businesses will receive an occasional customer complaint, but if handled correctly this can turn out to be a positive experience for both business and customer.
Experience shows that customers who make complaints will continue to come back if their complaint is resolved fairly, so follow these tips to ensure they walk away happy.
1. [...] CONTINUE
Eight out of eleven of the country’s largest ISPs scored 50% or less for customer satisfaction in a survey conducted by Thinkbroadband.com.
O2 topped the rankings of large ISPs, scoring 79% for customer satisfaction and 72% for reliability.
Orange came bottom pile, with a customer satisfaction score of only 33%. Tiscali, Pipex, AOL and TalkTalk all failed [...] CONTINUE
Speed and customer service are the most common causes for dissatisfaction with broadband connections, according to a study.
A survey by Broadband Genie, a broadband-comparison website, found that low or inconsistent speed was top of the list of customer complaints.
The poll of 100 customers revealed that dissatisfaction with customer service was the second biggest gripe that [...] CONTINUE
Telecommunications watchdog Ofcom has announced plans to review its customer service information on fixed-line providers, supplied by co-regulatory group Topcomm.
The Topcomm site allows users to compare a number of providers side by side, giving statistical information on customer service levels.
The site currently reviews 12 providers, including XLN Telecom, BT, Talk Talk, Tiscali and Virgin Media. [...] CONTINUE
Last week, telecoms regulator Ofcom outlined options for improving the way consumer complaints are handled.
Ofcom research has found that less than 50% of consumers are aware that providers must have and comply with an Ofcom approved Code of Practice for Complaints. Furthermore, just 15% of consumers are aware that they may go to an Alternative [...] CONTINUE
