BT is planning to begin testing its new networking fibre optic cables on Brownfield sites across the UK.
The telecoms provider will be testing its Fibre-to-the-Home (FTTH) technology in the area, with Highams Park in London rumoured to be the first proposed site.
It is believed that the FTTH technology could bring broadband speeds of up to [...] CONTINUE
British Telecom has increased the cost of making a daytime telephone call by 34 per cent, due to a 17% rise in the charge per minute and an increase in call connection fees.
The telecoms giant first increased the cost of calls in April, and has now outlined plans for a second increase from October 1. [...] CONTINUE
BT Broadband customers wishing to leave the provider are being charged up to £25 to do so, it has been revealed.
The charge was highlighted by PC pro recently, when the figure was raised from £18.11.
The fee will be incurred by users who wish to fully terminate their broadband connection instead of using their Migration Authorisation [...] CONTINUE
BT has been named as offering the worst customer service of any UK company.
The study of 5,000 people revealed the telecoms giant are nearly twice as bad at dealing with issues and complaints than second place British Gas.
Sky were third, followed by Virgin Media and Vodafone. Other corporate giants who fared badly were HSBC, AOL, [...] CONTINUE
The BBC is concerned that BT are limiting speeds for some services on their cheapest broadband package, without warning users.
Customer’s signed up to BT’s 8 megabit per second (MBPS) package could have speed cut to below 1Mbps while streaming from sites like youtube or the BBC iplayer.
In a statement, the BBC said: “While customers listening [...] CONTINUE
BT customers are being warned against using the company’s wake-up call service, as they may not be aware of the whopping charge.
Customers are not told that the wake-up call will costs £7 when they ring to order, which led to one man unknowingly racking up a £118 bill for 17 alarm calls.
The customer, Ricky Reemer, [...] CONTINUE
The advertising campaign for BT’s multi play services has landed the provider in hot water with the Advertising Standards Authority (ASA) following complaints from viewers.
The viewers complained because in BT’s advert the “Home Hub” router and handset were displayed with the text “Free Hub worth £88”.
However the viewers claim that this is not so because [...] CONTINUE
Unless BT customers notify the ISP immediately, they may find themselves tied to their broadband package for another year, even after their contract has expired.
Under the rolling contract introduced by BT in April 2008, customers of the ISP will automatically be signed up for another year unless they inform BT that they no longer want [...] CONTINUE
BT has announced that it will be increasing the price of its monthly telephone line rental by £1, starting on the 1st of April 2009. This means that standard customers will be required to pay an increased charge of £12.50 per month.
The announcement comes after BT pledged to make calls to 0845 and 0870 numbers [...] CONTINUE
BT has said it is still on track with its plans to roll out next-generation super-fast broadband across the UK, despite concern from some shareholders regarding the economic situation.
It was reported last week that some shareholders had expressed concern about BT’s £1.5bn fibre broadband plan, suggesting the organisation would be better off keeping hold of [...] CONTINUE
