Topcomm have published their latest review of telecoms quality of service, and once again, XLN Telecom has come out ahead of both Talk Talk and BT. Topcomm, the independant regulators of telecoms quality of service, have published statistics illustrating how major providers performed in various areas of customer service over the last 6 months.

According to new research, one in 10 small businesses have experienced a rise in cost by over 25% in the past year. Continued inflation is said to be putting a severe strain on profitability. Research from credit rating firm Creditsafe, found that 10% of businesses have experienced a 25% increase in costs over the last year...

Recent research shows that more consumers are switching broadband providers in an effort to save on monthly bills. Cashback network FroggyBank.co.uk conducted a study of more than half a million of its members. The survey revealed that between May and July 2008, the number of broadband switches had increased 8.5% on the same period last year.

A survey by the Forum of Private Businesses (FPB)has revealed that 88% of small businesses are not receiving payments from some of their larger customers within the contractually agreed time, which 72% say is having a serious impact on business. The effect of the credit crunch has been significant, with 56% of businesses reporting that it had worsened over the last year...

The costs of bundled broadband packages were lower than those of standalone packages in the second quarter of 2008, a new study from Point Topic has revealed. The trend was more pronounced in Western Europe, where there is more competition for broadband with fixed telephony and broadband with VoIP packages...