Broadband customers told to speak to ISP about speed

A broadband expert has told businesses to speak to their internet service provider (ISP) if they are not getting the advertised speeds.

The regulator Ofcom recently suggested the introduction of a voluntary code to help tackle the discrepancy between advertised and actual broadband speeds.

Richard Patterson, spokesperson for broadband-expert.co.uk, explained why advertised speeds are often not delivered and also gave some advice to customers.

“There is pressure for ISPs to advertise and deliver faster and faster speeds, yet these are limited by the current infrastructure,” he said.

“Consumers should speak to the internet service providers about the actual speeds they are likely to receive before signing a contract. If you are getting a much slower speed than expected, your ISP may be able to help, so it’s worth getting in touch with them.”

He also suggested that, if some ISPs choose not to sign up to the voluntary code, then further regulation may be needed.

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