Topcomm shows XLN ranks above the competition

XLN Telecom are delighted to have been ranked above both BT and TalkTalk by Topcomm, the independent regulators of telecoms quality of service.

Topcomm, the Ofcom approved co-regulatory group, measures the quality of service of all major telecoms providers, examining performance indicators such as delivering on-time orders, providing accurate billing and promptly handling and resolving complaints and faults. 

In statistics illustrated on the Topcomm website, XLN are shown has ranking higher than both BT and TalkTalk in several key areas.

In a comparison of how well a company meets its commitment to provide customers with orders on time, XLN ranked highly at 96.95%, ahead of TalkTalk at 95.11%, and BT at 89.06%. The figures reflect XLN’s understanding of the central role that phone and broadband services play in the daily operations of small businesses.

In a measure of timely customer service, XLN came out on top again. The percentage of complaints dealt with within 28 calendar days was 95.92% for XLN, beating BT who scored 93.73%, and TalkTalk with 92.46%.  XLN knows this is a key point of difference for small business owners, who won't have the time to spend on chasing their provider for service.

Finally, Topcomm proved XLN to provide more accurate billing than the two large providers, with 99.87%  XLN bills being met with no complaints from customers. BT followed with 99.71%, ahead of TalkTalk with 98.59%.

Anthony Karibian, co-founder and CEO of XLN Telecom, commented:
“We are 100 per cent committed to providing small businesses with the highest levels of service in the sector and are delighted to be recognised by Topcomm as being an industry leader in this area.  Small businesses have traditionally been underserved while paying substantially higher prices than big businesses.  We will continue to make sure our customers not only receive the best prices - but also the best service - to help them manage their costs in these difficult times.”

Topcomm, the independent group made up of Communications Service Providers (CSPs), ensures that the information made available to consumers is objective, reliable and comparable.  Their findings can be viewed on the Topcomm site, where providers can be compared side-by-side within each category.

Related Links:
Ofcom
XLN Quality of Service
About XLN