Fair Usage Policy

XLN is committed to providing the best possible service to its customers. It is important that our customers use the Services fairly so that we can continue to offer great propositions.

1. Fair usage for tariffs that provide free calls within your account to your XLN landline and to your other XLN mobiles is considered to be where free calls represent half or less of the total time used in any calendar month.
2. Unfair usage includes but is not limited to: activity which is fraudulent; activity which adversely affects the XLN Network or other XLN customers’ use of or access to a XLN Service or Network; reselling XLN Services to another party; SIM gateways.
3. Where XLN determines the Fair Usage Policy has not been complied with, XLN reserves the right to:
   1. bill for excessive minutes/data at our standard rate.
   2. cancel your contract for the Services forthwith.
4. Where possible, we will give you prior notice before invoking Para 3. This may not be possible in all cases, particularly in the case of potential fraud.

Notes

• Free Mobile to Mobile calls and Free Mobile to Landline calls refer to calls made to XLN Mobiles and Landlines on the same XLN account. Free calls are capped at 30 minutes per call & charged at the standard tariff rate thereafter. Free Line Rental on Mobile 5 is subject to a £5 minimum monthly spend. Bundles apply to voice calls for: landline numbers starting 01, 02 & 03; 333; voicemail; UK mobiles and standard UK SMS. Bundles do not roll over. Calls are billed per minute with a 5p connection charge. Roaming calls in the EU are billed per second, with a minimum billing period of 30 seconds for outgoing calls. An unlocked 3G handset is required for all voice services. Fair Usage policy applies. Subject to contract and Terms & Conditions. All copyrights, trademarks and tradenames are acknowledged. Information is for guidance only and does not constitute any contractual representation or warranty. Liability for errors, omissions or consequential loss is expressly disclaimed. Prices shown exclude VAT, discounts, special offers, promotions, charges etc.