Business Mobile FAQ
Business mobile and mobile broadband
XLN Mobile
XLN Mobile Broadband
XLN Mobile Answers
How do I activate my SIM/Phone?
You must activate your SIM before you can use it. To activate it you need to:
- Call 0808 168 6398 and follow the automated instructions carefully.
- You will need your account number to hand and SIM phone number which is shown on the back of the SIM pack or on the side of the Mobile Broadband dongle pack.
- After activation switch your phone off and wait for about 60 minutes for your phone to register on the network.
- Insert your SIM and then switch your phone on – it will now show XLN UK as the network and this confirms that you are up and running.
- If you have asked us to transfer your existing number and provided us with a PAC code, we will contact your current provider. Please note that we cannot transfer any number that has already been disconnected.
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What is SIM only?
SIM only allows you to join a network simply by changing your SIM card rather than changing your phone.
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Why is SIM only better?
As we're not subsidising the cost of a new phone over the term of a 12 or 24 month contract we can put all the value into your calls, texts and browsing. So if you're happy with your current mobile phone, SIM only Pay monthly is a great way of getting maximum value for your monthly spend. If you don’t have a suitable phone we can provide one.
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What mobile phones work with XLN Mobile SIMs?
Any 3G phone will work on our 3G network, but it will need to be unlocked. Click here to see all popular models and check if yours is suitable.
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Can I get a new phone?
Yes – we provide a number of models that are available for outright purchase or on a payment plan.
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How do I keep my Mobile number (requesting PAC code)?
Transferring your existing number to your XLN Mobile takes about 2 working days. During this time, use up any airtime credits you have with your current network. You can start using your XLN Mobile SIM card to make and receive calls using the temporary number.
Your mobile or SIM card comes with its own number printed on the back of the SIM pack, but you can still use your old number.
Just follow these steps:
Contact your existing network and ask for a PAC code (Port Authorisation Code).
Once you have your PAC code give us a call at Customer Service on 0844 880 9000. It is only valid for 30 days, so please call before it expires.
We'll then transfer your existing number to XLN Mobile.
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How long does the transfer take?
Transferring your existing number to XLN Mobile is known as ‘porting’ and takes about 2 working days. During this time, use up any airtime credits you have with your current network. You can also start using your XLN Mobile SIM card to make and receive calls using the temporary number.
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XLN Mobile Broadband Answers
What is XLN Mobile Broadband and how does it work?
Mobile Broadband is provided as a small USB dongle which has a SIM card within it. When the dongle software is installed on your computer, it will allow you to connect to our 3G network Anytime, Anywhere wirelessly. This means that when on those business trips, you can still keep up to date with emails and meetings.
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What are the advantages of using the XLN Mobile Broadband?
- Large International Roaming 3G/2G - coverage details on request.
- Technical Call Centre Support.
- Customized for XLN 3G/2G usage (APN is customized to XLN).
- Attractive plans to choose from.
- 1 year warranty.
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How is XLN Mobile Broadband different from GPRS/EDGE enabled phone?
XLN Mobile Broadband is much faster than a GPRS/EDGE enabled phone. With connection speeds up to 3.6Mbps.
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What number do I call for support on this service?
Call on 0844 880 9000.
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Will XLN Mobile Broadband work anywhere in the UK?
No, XLN Mobile Broadband will only work in areas where we have coverage. We use the same coverage as Three, which can be viewed at http://www.three.co.uk/Mobile_Broadband/Coverage_speed.
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